Regional Quality Customer Satisfaction Specialist
Job Summary
- The Regional Quality Customer Satisfaction Specialist is responsible for managing and improving customer complaint processes, ensuring compliance with quality standards, and enhancing overall customer satisfaction.
This role involves tracking non-conformance reports (NCRs), analyzing quality data, and collaborating with internal teams to drive corrective actions and continuous improvements.
Key Responsibilities
- Claims & NCR Management- Support teams in registering and managing NCRs in Intelex, providing training as needed.
- Enter customer claims into Intelex as communicated by warranty and customer performance teams.
- Ensure compliance with the Claims Handling Process (CCF), from NCR registration to claim closure.
- Conduct weekly follow-ups on NCR status and generate early warnings for delays.
- Communication & Collaboration- Maintain regular communication with warranty, performa...