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Regional Project Strategy Specialist - Monee Credit (Collections)
Monee
📍
singapore, Singapore
Location
singapore
Posted
June 09, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description
- Establish and manage a regional Key Performance Indicator (KPI) monitoring and performance management framework for operational teams including agent productivity, cost, and performance
- Analyze operational data, identify and drive areas for cost, productivity and performance improvement in all markets that we operate in
- Identify gaps in operational resource planning and develop mitigation strategies
- Support the development and alignment of SOPs, best practices, and performance targets
- Manage vendor relationships, contracts, and performance tracking
- Lead and support cross‑functional projects from planning to execution
- Track business performance and support the preparation of management reporting
- Bachelor’s degree with at least 3 years of experience in regional planning or operations; cross‑market agent workforce management experience is highly preferred
- St...