Job Description
The role operates in a fast-paced, mission-critical data center environment that requires close coordination across 24/7 operations, technical teams, and customer-facing functions. The individual will regularly interact with cross-functional stakeholders including operations staff, engineering teams, senior leadership, vendors, contractors, and enterprise or hyperscale customers to ensure seamless service delivery. The position also requires experience working within unionized environments, including managing union labor, adhering to collective bargaining agreements, and maintaining effective labor relations while driving operational performance.
Key Responsibilities:

• Own and lead day-to-day operations of a mission-critical data center, ensuring uptime, reliability, and adherence to SLAs.
• Manage and develop large 24/7 operations teams, including hiring, training, coaching, and performance management.
• Serve as primary point of escalation—own cu...