POSITION STATEMENT

Responsible for receiving, dispatching of link builds and installations tickets. Provide technical and administrative support pertaining to certain processes, for example regarding diagnosing of failures of repair work but also provide support to field staff.

KEY RESPONSIBILITIES Establish from customer and available DFA systems if customer support is required to resolve the incident, typical customer support is site access. Dispatch the Installations/Link builds Technicians to attend the reported fault within the agreed turnaround time as per SLA Perform any other work-related duties and responsibilities that may be assigned from time‑to‑time by management. Provide technical support for all internal and external maintenance teams while working on customers faults. Constantly manage the reported incident to meet the required SLA by probing the Field Technicians on the reason for outage and always request proof (field technician feedback; voice, SMS, email, s...