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Regional CS Director

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Spectris Pte Ltd (MP OpCo)
📍 Gurugram, India
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Location Gurugram
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Posted June 05, 2026
🚗
Commute Local Area
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Local Opportunity Near You!

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Job Description

Position Summary:

  • The function of the Regional Customer Success Director is to lead and direct a geographically distributed dynamic territory team of Customer Services professionals, within the scope of the set strategic direction and the defined operational processes, to maximise the customer support revenues, by driving and continuously improving customer satisfaction (NPS) in the best, most cost-effective way. The Director manages the Customer Success Departments within a specific territory and is facilitating technical support to Distributors and agents where applicable, in collaboration with the export (sales) teams. The goal is to develop and maintain a highly competent, efficient and effective profit generating support network to the Malvern Panalytical install base

    • Specific Duties and Responsibilities:

    Responsible of the day to day planning and execution of the work:

  • Drive the planning and scheduling of deliverables i.e....

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    📍 Location Details

    🌆
    City
    Gurugram
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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