Customer | Malaysia | Hybrid

Customer Support Specialist

Firmable is the market-leading B2B sales intelligence platform in Asia-Pacific. Our competitive moat is our data — the deepest, most localised company and people dataset in every market we operate in. We've proven the model in ANZ. Now we're scaling it across Southeast Asia and beyond.

Great data only wins when someone can show a prospect exactly why it matters. This role closes that loop.

Customer Support Specialist is Firmable's first support hire in Southeast Asia. You will own how support operates in the region: the tooling, the response standards, the knowledge base, and the feedback loop back into product.

This is not a ticket-queue role. You'll triage and resolve quickly, but you'll also think commercially about where friction is costing us retention, where documentation can replace a ticket entirely, and where support insight should be shaping product and CS prioriti...