This role owns high-volume agent recruitment end-to-end. You’re expected to run a tight operation, hit aggressive hiring targets, and keep the talent pipeline predictable. If a process is slow, noisy, or inefficient, you fix it. The Recruitment Manager leads the team, the workflow, and the output.

Key Responsibilities 1. Hiring Delivery and Capacity Management Build and execute a volume hiring strategy aligned with calibrated demand forecasts. Own weekly, monthly, and quarterly hiring commitments for agent-level roles. Optimize funnel ratios from sourcing to Day 1; identify choke points and remove them fast. Maintain readiness for surge hiring, seasonal peaks, and sudden client ramps. 2. Team Leadership and Performance Management Manage and develop Recruiters and Recruitment Coordinators; set clear performance standards. Drive a culture of speed, accuracy, and high-touch candidate experience. Train the team on assessment quality, behavioral probing, and data-driven decision-ma...