This role owns high-volume agent recruitment end-to-end. You’re expected to run a tight operation, hit aggressive hiring targets, and keep the talent pipeline predictable. If a process is slow, noisy, or inefficient, you fix it. The Recruitment Manager leads the team, the workflow, and the output.

Key Responsibilities

1. Hiring Delivery and Capacity Management

• Build and execute a volume hiring strategy aligned with calibrated demand forecasts.
• Own weekly, monthly, and quarterly hiring commitments for agent-level roles.
• Optimize funnel ratios from sourcing to Day 1; identify choke points and remove them fast.
• Maintain readiness for surge hiring, seasonal peaks, and sudden client ramps.

2. Team Leadership and Performance Management

• Manage and develop Recruiters and Recruitment Coordinators; set clear performance standards.
• Drive a culture of speed, accuracy, and high-touch cand...