DUTIES

1. Creates, updates, processes and verifies student, course and program records (paper and electronic) in an enterprise relational database, ensuring accuracy and following approved policies and procedures.


2. In accordance with Senate policy and office procedures, evaluates and determines student eligibility to update personal information and make course and program changes.


3. Processes registrations and manages waitlists for TRU students in a timely manner.  


4. Investigates registration errors, provides guidance and facilitates resolutions.


5. Provides prompt, accurate and effective resolutions to student inquiries and concerns.


6. Liaises with and provides guidance to, various internal areas and departments, including but not limited to Finance, Continuing Education, Admissions, International Admissions and Records, University Scheduling Services, Open Learning and advis...