Key Responsibilities

Guest Service and Front Desk Operations

• Greet guests warmly upon arrival and assist with check-in and check-out for treatments.
• Provide detailed information on spa services, treatments, promotions, and operating hours.
• Handle guest inquiries, bookings, and cancellations via phone, walk-in, or online channels.
• Manage the spa schedule and ensure smooth coordination with therapists on duty.
• Promote and upsell spa treatments, products, and packages to maximize revenue.