Duties

• Ensure guests are acknowledged with kindness, warmth and sincerity when entering and departing the reception area.
• Engage with guests, providing information related to the estate, the facilities and experiences.
• Conduct estate tours with guests.
• Operate the telephone and switchboard service for all calls.
• Refer calls and provide assistance to the appropriate person depending on the nature of the call.
• Maintain a register of bookings and reservations and communicate with the Security department.
• Compile and update data related to the area of activity.
• Complete and distribute information that needs to be communicated around the estate.
• Correct and update electronic telephone directory.
• Ensure that lunch and dinner booking sheets from the restaurant are communicated to the appropriate departments.
• Keep management informed of all concerns that guests raise.
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