Veterinary Receptionist

Role Details:
Part‑time receptionist
Location: Avenue Road, Wallington
Contract: Permanent
Hours: 24 hours per week
Shift Pattern: Monday/Tuesday and Friday (& 1 in 4 weekends)

Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and in‑person interactions with professionalism
• Greet and register new clients, ensuring a warm welcome
• Process and manage insurance forms adeptly
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• Organise patients using the in‑house system efficiently
• Liaise with veterinary practices to address patient needs and queries
• Make necessary phone calls regarding debts, belongings, and refunds
• En...