Description
We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative supporting the Financial Aid department. This role serves as the first point of contact for students and parents, providing accurate information, guidance, and an exceptional service experience throughout the financial aid process.

Key Responsibilities:

+ Serve as the primary contact for incoming inquiries from students and parents via phone, email, and in-person interactions

+ Deliver high-quality customer service by actively listening, resolving concerns, and ensuring a positive experience

+ Provide clear and accurate information regarding financial aid programs, application processes, and timelines

+ Assist students and families in navigating FAFSA policies, procedures, and requirements

+ Maintain up-to-date knowledge of federal, state, and institutional financial aid regulations

+ Document a...