• Greet and welcome guests in a professional and friendly manner
• Handle customer enquiries, reservations, and walk-ins
• Answer phone calls and direct enquiries appropriately
• Maintain a clean, organised, and presentable reception area
• Coordinate with operations team to ensure smooth guest flow

• Process payments (cash, credit card, e-payments) accurately
• Issue receipts and maintain proper transaction records
• Perform daily cash reconciliation and closing reports
• Handle refunds, voids, and discrepancies professionally
• Ensure compliance with company financial procedures

• Maintain customer records and booking systems
• Assist in basic reporting and documentation
• Support daily operational needs when required

any other ad-hoc tasks assigned ...