Front Desk Patient Service Specialist (Physical Therapy Clinic)
Location: Ballston, VA (near Metro)
Schedule:

+ Monday – Thursday: 11:00 AM – 7:30 PM

+ Friday: 7:00 AM – 3:30 PM

Overview
We are seeking a highly organized, customer-focused Front Desk Patient Service Specialist (PSS) to join our busy Physical Therapy clinic. This role is critical to maintaining a smooth patient experience and supporting our clinical team. You will be the face of the clinic—welcoming patients, managing front desk operations, and ensuring exceptional service throughout every interaction.
Key Responsibilities

+ Greet patients and manage check-in and check-out processes

+ Perform patient registration, verify information, and maintain accurate records

+ Schedule and confirm follow-up appointments

+ Provide excellent customer service to all patients and visitors

+ Answer and manage a high volume of incoming phone calls