Join Tidan as a Reception Supervisor, managing front desk operations and guiding a team to deliver exceptional service in a full-time position. Focus on guest satisfaction and effective communication.
As the Reception Supervisor at Tidan, a respected hotel and real estate group, you will oversee reception activities while reporting to the Front Desk Director. Your key focus will be on ensuring high-quality customer service, training staff, and managing reception schedules to provide seamless guest experiences. You will also address guest complaints while maintaining adherence to policies.
Key Responsibilities:
• Oversee all reception processes, from check-in to inquiries
• Deliver excellent service and resolve guest issues promptly
• Mentor team members to uphold service standards
• Manage work schedules for optimal staffing
• Collaborate across departments for effective operations
Requirements:
• Minimum 3 years of supervisory experience in reception
• St...