Lead the reception team at Tidan Hotel, ensuring exceptional service and smooth operations in a full-time role. Oversee guest check-in, issue resolution, and team training while maintaining standards.
As a full-time Reception Supervisor, you will report to the Front Desk Director at Tidan, a prominent hospitality group. You will be responsible for supervising daily reception activities, providing exceptional customer service, and guiding a team of receptionists in delivering quality experiences. Your leadership will ensure adherence to service standards while managing operational schedules effectively.
Key Responsibilities:
• Supervise guest check-ins and check-outs efficiently
• Resolve guest inquiries and complaints professionally
• Train and mentor reception staff on service protocols
• Manage team schedules and ensure adequate coverage
• Collaborate with departments for seamless service delivery
Requirements:
• Minimum 3 years in a supervisory reception r...