THE ROLE
The Reception Services Officer is a critical position within the office as it gives the first impression of the organisation. The role is instrumental in providing quality telephone and face-to-face service to clients, the general public, staff and service providers of the Department.
ACCOUNTABILITIES INCLUDE
* As part of a team, deliver a high-quality telephone, concierge and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
* Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
* Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
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