Company Overview

Ibis Birmingham New Street is committed to creating memorable moments for guests from arrival to farewell. We offer an attractive work environment with global hotel network benefits such as discounted rates, continuous learning, wellbeing support, and limitless career growth across 5,000 hotels in over 100 countries.

Duties

• Provide quality service to customers during check‑in, check‑out, and throughout their stay.
• Maintain accurate guest and hotel accounts, ensuring timely posting of charges.
• Apply strict security procedures for credit and cash transactions, key issuance, and confidentiality.
• Maintain clear communication between guests and all hotel departments.
• Operate the switchboard efficiently, greeting callers and transferring calls in accordance with Accor policy.
• Document and distribute internal and guest messages accurately.
• Update internal phone list and...