Percepta is seeking an Associate WFM Specialist in Cainta, Philippines. The role supports the Workforce Management team in ensuring that the contact center meets service level targets through real-time monitoring and management of workload distribution. Candidates should have a High School diploma and at least 1 year of BPO experience.

This position requires excellent analytical thinking and communication skills as well as proficiency in MS Excel. Benefits include competitive salary, HMO, and more.