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Real-Time WFM Analyst - Call Center Performance & Routing
Teleperformance USA
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bayan lepas, Malaysia
Location
bayan lepas
Posted
June 06, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
A leading customer service provider in Penang is seeking a manager to develop and implement inbound and outbound contact strategies. The ideal candidate will ensure that call center technologies are functioning correctly and maximize efficiency through effective management of technology and staff. Strong communication and analytical skills are essential for this role, which will involve daily interactions with the call center leadership team.
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