Location
Syracuse
Posted
June 24, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Real Time Analyst (WFM)
Department: Business Operations
Location: Syracuse, NY
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3744539&source=3744539-CJB-0)
The Real Time Analyst (WFM) monitors, analyzes, and modifies real-time alarm and call volume to minimize delays and optimize daily operations performance. You will make quick and informed decisions while committed to maintaining the highest levels of accuracy and efficiency. Work collaboratively with Operations and Workforce management to steer towards operational effectiveness and efficiency, making decisions in real time to maintain flow of alarms and calls to improve service levels and performance, ensuring best possible results. You would be a key player in analyzing call and alarm volume, agent adherence, and workforce distribution; using analytical expertise and strong detail and sense of urgency.
Location
+ Syrac...
Department: Business Operations
Location: Syracuse, NY
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3744539&source=3744539-CJB-0)
The Real Time Analyst (WFM) monitors, analyzes, and modifies real-time alarm and call volume to minimize delays and optimize daily operations performance. You will make quick and informed decisions while committed to maintaining the highest levels of accuracy and efficiency. Work collaboratively with Operations and Workforce management to steer towards operational effectiveness and efficiency, making decisions in real time to maintain flow of alarms and calls to improve service levels and performance, ensuring best possible results. You would be a key player in analyzing call and alarm volume, agent adherence, and workforce distribution; using analytical expertise and strong detail and sense of urgency.
Location
+ Syrac...