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Overview

We’re looking for a Real Time Analyst to join our centralised Workforce Planning team, where you’ll be at the core of keeping our contact centre performance on track. Using real-time data, you’ll monitor live activity across multiple accounts and channels, making timely decisions to protect service levels and deliver on our commercial goals. You’ll work closely with operational teams to address risks, reforecast when needed, and ensure our advisors are in the right place at the right time. This role is perfect for someone who thrives in a fast-moving environment, enjoys problem-solving, and wants to make a measurable difference to both our people and...