The Reactivations Call Centre Agent is responsible for supporting internal customer servicing areas in the retention and alteration of active client policies. The Agent is responsible for contacting selected customers to present information and explain product offerings as part of Ignition financial services strategic focus on improving retention, retargeting and cross sell activities, explaining selected insurance products and associated benefits and prices, while answering any questions from customers. They ensure FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence and ensure that adequate levels of knowledge on these areas held.

Key Roles and Responsibilities: 

• Understand selected products and services available to identified client segments.


• Meeting all KPI’s targets.