Responsibilities

• Assist customers with inquiries and issues via phone, email, or chat.
• Provide product information and troubleshoot problems effectively.
• Maintain accurate records of customer interactions.
• Collaborate with team members to enhance customer satisfaction.
• Demonstrate patience and empathy in all customer interactions.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years of experience in customer service or related fields.
• Skills and Competencies: Proficient in RCM, Revenue Cycle Management, Healthcare BPO, Accounts Receivable, and AR Healthcare processes.
• Responsibilities and Duties: Handle customer inquiries, resolve billing issues, and ensure timely follow-up on accounts.
• Working Conditions: Office environment, potential for remote work, fast-paced atmosphere. <...