Summary

The Rapid Deployment Operations Engineer will be part of the Rapid Deployment Operations Team, working closely with the Service Delivery, Support, and project teams. He/she will be involved in collaborating with stakeholders to serve, observe, own, and resolve technical issues, reducing fiction with production deployments and provide technical back-up when technical incidents arise.

Responsibilities

• Assist the Xcellink Service Delivery Team in ensuring that the service delivery standards are in accordance with Service Level Agreements between Xcellink and Customer.
• Provide regular feedback to Xcellink Service Delivery Team regarding any HR/Ops matters pertaining to the delivery commitments of Xcellink services
• Resolution of any operational issues that are highlighted by the Customer/Xcellink Service Delivery Manager.
• Execution of service recovery plans as and when necessary.
• May assist...