About First Bus

One of the UK's leading bus operators, we embrace cutting‑edge technology and focus on delivering sustainable, comfortable, and efficient passenger journeys. We connect communities and shape the future of public transport.

Rail Replacement Coordinator (Operational, Field‑Based, Customer Service)

Salary: £12.60 per hour

Location: Manchester

Hours: Variety of shift times, including early mornings, evenings, late nights and weekends on an annualised 10‑hour minimum contract – this is a casual contract.

Overview

As a Rail Replacement Coordinator, you will be the face of First Travel Solutions (FTS). You will supervise and coordinate the safe and timely operation of our rail replacement bus, events and coach services, ensuring passenger, colleague, public and personal safety. You will provide assistance and information to passengers, consistently demonstrate excellent customer service and maintain high standards in...