The Raffles Service Executive / Agent delivers friendly and professional service that meets guest’s call experience expectations and is able to answer all types of enquiries.  

The position offers a centralised communication service in an efficient manner supporting all departments of the Hotel and is supervising Raffles Service Agents ensuring every call meets the standards. 

Primary Responsibilities  

Deliver Friendly and Professional Service

• Handles guest comments competently and swiftly. 
• Maintains level of confidentiality and discretion of the guest, colleagues at all times. 
• Ensures guests receive the experience as detailed in Brand Standard Operating Procedures (BSOPs), Raffles Hotel Singapore Local Standard Operating Procedures (LSOPs) as well as Forbes 5 star/Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management. ...