ROLE OVERVIEW

You are responsible for lounge operations at our Zurich City Flagship Lounge, creating excellent customer experiences and growing our community. In this role, you are an important representative of our brand. In addition to on-site lounge operations, you ensure smooth communication with our headquarters in Cham and drive revenue growth in collaboration with the relevant departments.

KEY RESPONSIBILITIES

• Act as the primary host and face of the Racing Lounge Zurich City, delivering a premium guest experience
• Plan and manage events on-site, coordinating all touchpoints for a seamless execution
• Take action in local business development, partnerships, sponsorship and event sales
• Create winning event formats
• Provide a high-quality F&B experience and ensure service excellence in the lounge
• Lead the lounge team: staffing, shift scheduling, holiday planning, onboarding, and day-to-day coachin...