Job Purpose

The purpose of this role is to support the Manager, PSR, Foreman, Supervisor, and team of technicians/mechanics in ensuring that best management practices are followed across all areas of responsibility. The successful candidate will help drive service excellence, ensure key performance targets are met, support operational procedures, and contribute to delivering a customer‑focused service aligned with the company’s strategic vision.

Key Performance Areas (Duties & Responsibilities)

The successful candidate must be able to perform the following core responsibilities effectively. Please note that these duties are not exhaustive and may be adjusted to meet business needs. Additional tasks may be assigned by the Supervisor or Manager as required.

• Compile and submit quotations to customers within 24 hours
• Follow up on each submitted quotation at least three times
• Maintain high levels of customer satisfaction