Job Description

Quality supervisors manage and implement a company’s quality assurance and control systems to ensure proper execution of audits and customer satisfaction every time. From leading a team of quality control analysts to implementing best practices throughout the quality framework process, quality supervisors are the gatekeepers between quality auditors and client expectations. People in this role are committed to ensuring the quality framework executed flawlessly whenever possible.

This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall customer’s experience. This individual will also work closely with training and operations to provide support when needed.

Specific Tasks

• Perform data analytics activities through the usage of available statistical tools, software and m...