The Quality Specialist plays a meaningful role in driving a Quality‑First culture across the Sales Order Management (SOM) function. This role is accountable for conducting quality reviews, ensuring process integrity, enabling compliance, and continuously improving order management workflows.

Key Responsibilities

• Quality Review & Assurance
  • Perform quality checks for CAA, billing and entitlement Cases, Compliance Tickets, and all entitlement activities.
  • Review errors flagged by the Business Rules Engine; investigate and ensure timely resolution.
  • Verify adherence to SOPs, documentation standards, and quality benchmarks.
  • Maintain a culture that promotes open communication, continuous learning, and speak‑up behaviors.
• Process Excellence & Continuous Improvement
  • Identify recurring defects, root causes, and systemic process gaps through structured analysis.
  • Collaborate with Engineer...