EXL in South Africa is seeking a qualified professional to lead quality compliance and process improvement initiatives. The role involves designing processes tailored to client specifications and overseeing compliance with industry standards. Ideal candidates should have a Lean Six Sigma Green Belt certification, at least 8 years of experience, and strong analytical and project management skills. A bachelor’s degree is required, and experience in the BPO/ITES industry is essential. #J-18808-Ljbffr