Quality Manager Travel Account Expedia Onsite Clark Up To 110K Urgent

Job Summary

• We are hiring a Quality Manager with Travel Expedia or OTA experience to lead QA operations and drive performance
• Location Clark onsite
• Salary up to 110K
• Urgent hiring

Key Responsibilities

• Lead and manage the QA team for a Travel account
• Monitor CSAT, FCR, NPS, and Quality Scores
• Conduct audits, calibrations, and compliance checks
• Drive root cause analysis and process improvements
• Partner with Operations and Training teams
• Present quality insights and action plans to stakeholders

Requirements

• 5 plus years BPO QA experience
• 2 plus years as a Quality Manager
• Travel account experience (Expedia preferred)
• Strong knowledge of QA frameworks, audits, and KPIs
• Experience in IGT or WNS preferred
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