Job Title: Quality Manager

Skills: Overall work experience of 6-8 years with at least 4 years’ experience as Quality Manager or similar. Preferably in a BPO setting.

Experience: Exposure to Quality Methodology (COPC, Six Sigma, LEAN).

Location: Muntinlupa, Philippines

We at Coforge are hiring a Quality Manager with the following skillset:

• Exhibit a strong understanding of performance management and employee development strategies.
• Excellent organizational, interpersonal and communication skills.
• Excellent leadership and decisive decision-making skills.
• Ability to be strategic in providing solutions and process improvements.
• Proficient in MS Office (Excel, Word, PowerPoint).

Responsibilities:

• Spearheads the Quality team in identifying gaps from new hires to tenured agents<...