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Job Description
We are seeking a dedicated and experienced Quality Coaches Supervisor to lead our quality assurance team within Foundever
The ideal candidate will be responsible for overseeing the quality coaching processes, developing team members, managing client relationships, and ensuring exceptional service delivery standards are met. This role requires strong analytical skills, effective communication, and the ability to foster a culture of continuous improvement.
Job Description:
Responsible and accountable for the achievement of business performance through effective leadership and management of the Quality Assurance functions and teams
Responsible for the ongoing development and management of team members’ performance and capability.
Overall responsibility for design and delivery of quality framework, ensuring that all quality initiatives support the delivery of an excellent customer experience re...