Role Overview

The Quality Engineer (Manager) is responsible for leading testing activities within ServiceNow implementations, ensuring high-quality delivery across projects. This role oversees test strategy, manages testing teams, and ensures alignment with business requirements and quality standards.

Key Responsibilities

Test Strategy & Delivery

• Define and manage end-to-end testing strategies, plans, and execution.
• Oversee all testing phases including functional, integration, and user acceptance testing.
• Review and approve test plans, test cases, and test reports.
• Monitor testing progress, defects, and quality metrics throughout delivery.

Leadership & Governance

• Lead and mentor a team of quality engineers and testers.
• Ensure adherence to testing standards, methodologies, and governance practices.
• Identify risks and issues, and drive resolution across stak...