Global Operations
Quality Delivery Lead, Live & Monetization, LATAM & BR - Trust & Safety
**Location**:
Mexico City
Employment Type:
Regular
Job Code:
A
**Responsibilities**:
About the Team
Our Trust & Safety Quality team plays a vital role in supporting continuous improvement within our content moderation ecosystem, focused on safety on our platform for our users and content creators. Our team is spread across the AMS region, with our key hub in Austin.
As Quality Delivery Lead, you will report to the Head of AMS Live Ops. You will be responsible for leading a group of team leaders supporting Live within AMS. Your team will be responsible for assessing the performance of moderation teams, conducting deep dive RCAs and metrics analysis, and making recommendations to drive continuous quality improvement. This role will provide leadership and oversight to the Quality teams ensuring that they are performing to the best of their ability and consistently ac...