Location
mexico
Posted
June 09, 2026
Commute
Local Area
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Job Description
The Role
Quality Analyst plays an active role in evaluating platform results and coaching evaluators performance.
What Youโll Do- Audit calls and processes to identify gaps
- Coach supervisors oneโonโone providing strengths and opportunities on scoring method
- Conduct calibrations with evaluators to ensure consistency
- Audit different platforms based on need to ensure client expectations are being met
- Work with other analysts to propose process improvements to improve overall quality
- Teach new supervisors the quality system and scoring method
- Works with the Client Experience Teamโs mailbox for client requests
- Support additional initiatives and efforts of the QA team as necessary
- Dedicated to meeting the expectations and requirements of internal and external customers. Ability to establish and maintain effective relatio...