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Quality Control Specialist (Assisted Channels)
ISG International Service Group
📍
madrid, Spain
Location
madrid
Posted
June 06, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Our client seeks a Quality Control specialist for Assisted Channels to drive testing and ensure reliable coverage across business‑critical projects in the banking sector.
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Your Responsibilities
Lead QC strategy for Branch, Teller, Contact Center.
Create and run Unit, Regression, and E2E tests.
Test chat/chatbot solutions and coordinate with Genesys Cloud.
Maintain JIRA, Confluence, and test management tools.
Report results and improve QC practices.
Your Profile
Min. 4 years in Quality Control / Testing.
Experience with JIRA and Confluence.
Strong testing methodology and test tools knowledge.
Familiarity with chat/chatbot integrations and Genesys Cloud.
Good English;
payments experience is a plus.
Working Hours and Conditions
Full ...
¿Le gusta esta oportunidad? Asegúrese de inscribirse rápido, ya que se espera un gran volumen de solicitudes. Desplácese hacia abajo para leer la descripción completa del puesto.
Your Responsibilities
Lead QC strategy for Branch, Teller, Contact Center.
Create and run Unit, Regression, and E2E tests.
Test chat/chatbot solutions and coordinate with Genesys Cloud.
Maintain JIRA, Confluence, and test management tools.
Report results and improve QC practices.
Your Profile
Min. 4 years in Quality Control / Testing.
Experience with JIRA and Confluence.
Strong testing methodology and test tools knowledge.
Familiarity with chat/chatbot integrations and Genesys Cloud.
Good English;
payments experience is a plus.
Working Hours and Conditions
Full ...