Role highlights

We are building a more structured and scalable quality development approach for Deposits&Telesales .

Today, we already have quality control processes in place, but we want to make them more structured, transparent, and scalable as the business continues to grow.

This role is needed to review the current approach, identify improvement opportunities, and build a stronger framework for how quality should be evaluated across different types of customer interactions.

The role will work closely with L&D, making sure that quality insights do not stay only in reports, but translate into practical improvements: training, coaching, methodology updates, and better team performance.

In the longer term, this area has the potential to grow into a broader Quality Development function across the company.

Scope: quality development for Deposits&Telesales teams, with a strong focus on evaluation processes, L&D impact, servi...