Location
Taguig City
Posted
June 27, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
**Job Overview**
+ Ensures that the quality of task completion is acceptable and accurate by reviewing the daily work produced by the team.
+ Ensures that the work is meeting the required specifications/procedures and requirements through daily audits.
**Essential Functions**
+ Responsible for auditing quality and providing feedback to Service Delivery Team.
+ Prepares QA daily, weekly and monthly reports and interacts with operations and support groups regarding quality improvements.
+ Ensure adherence to client standards and recommends/develops actions plans/process improvements, if necessary to contain and correct quality problems.
+ Organize process documents and make sure it is always up to date.
+ Perform regular and special audits as requested by Client Teams to suit their need.
+ Assist Service Delivery teams on investigating client escalations and resolve issues.
+ Evaluate and discuss problems relating to accuracy scores, q...
+ Ensures that the quality of task completion is acceptable and accurate by reviewing the daily work produced by the team.
+ Ensures that the work is meeting the required specifications/procedures and requirements through daily audits.
**Essential Functions**
+ Responsible for auditing quality and providing feedback to Service Delivery Team.
+ Prepares QA daily, weekly and monthly reports and interacts with operations and support groups regarding quality improvements.
+ Ensure adherence to client standards and recommends/develops actions plans/process improvements, if necessary to contain and correct quality problems.
+ Organize process documents and make sure it is always up to date.
+ Perform regular and special audits as requested by Client Teams to suit their need.
+ Assist Service Delivery teams on investigating client escalations and resolve issues.
+ Evaluate and discuss problems relating to accuracy scores, q...