Responsibilities

• Analysis & Reporting - reviews and analyzes QA output, records, and data. Ensure quality, efficiently, and productivity standards are met.
• Goal Setting & Performance management - Conducts regular performance reviews, providing constructive feedback, identifying performance gaps, and developing individualized action plans to support skills development and goal attainment.
• Strategies - assists the QA Manager in developing operational strategies taking into consideration of the ongoing needs, assessment, and feedback from operations and other stakeholders.
• Implements performance improvement plans (PIPs) when necessary, closely monitoring progress and providing consistent coaching.
• Assists the QA Manger in developing and refining operational strategies, evolving industry best practices, and feedback from operations and other internal/external stakeholders.
• Discipline - maintains a strict form of discip...