Introduction
Cedar Financial (“Cedar”) is a renowned international financial services company, recognized for its expertise in cross-border ARM (Accounts Receivable Management) services. Our team is driven by a spirit of innovation, constantly seeking new ideas and ways to improve and evolve. We understand that complacency can be detrimental to business and as such, we are quick to embrace change and tackle challenges head-on. Our approach is not one of recklessness, but one of agility and strategic thinking. We focus on achieving results rather than simply completing routine tasks. Our goal is to provide our clients with exceptional services that help them achieve their financial goals.
Responsibilities Review and audit customer emails to ensure compliance with quality and regulatory standards. Monitor customer interactions: The auditor should listen to customer interactions and evaluate the agents' performance against established quality metrics. Monitor and evaluate agent call...