Quality Assurance Process Manager (Associate)

Location: Nottingham, United Kingdom – a permanent position based in our Nottingham offices with a hybrid working model.

About this role

This is an opportunity to join a vibrant and fast‑paced team, providing quality assurance and actionable insights to the business. You will be responsible for ensuring the Quality Assurance Process and change is well managed, with appropriately skilled QA teams to deliver in line with business needs. This is an individual contributor role, but working collaboratively with the QA Leadership team you will help mitigate risk, nurture talent, support skills development and drive high team performance, outputs, and business objectives through coaching and mentorship.

Responsibilities

• Monitoring: monitoring, evaluating and reporting on performance and process execution across multiple communication channels and multiple operational lines of business, with a foc...