Quality Assurance / Customer Care Manager
Our client is a well-established and highly regarded organisation within the residential development sector. They are seeking an experienced Quality Assurance / Customer Care Manager to join their team.
This is a key appointment focused on delivering high standards of quality and customer experience across across new build developments and existing residential properties, ensuring high standards of quality and customer experience”
Key Responsibilities
* Lead on customer care and quality assurance activity across live and completed developments
* Manage escalated customer complaints, defects, and aftercare issues through to resolution
* Conduct property inspections to ensure quality standards are met pre- and post-completion
* Liaise with site teams, contractors, and internal departments to resolve issues efficiently
* Analyse customer feedback, complaints, and defect trends to drive improvements
* Implemen...