SUMMARY:
Drive operational excellence, strengthen quality governance, and lead service recovery within a high-performance financial services environment.

POSITION INFO:
We are engaging with experienced Quality Assurance Managers in Sandton, Gauteng for a leading organisation within the financial services sector. The successful candidate will be responsible for ensuring consistent service quality while improving operational efficiency, strengthening governance, and leading teams within a fast-paced, regulated environment. Key Responsibilities: Oversee end-to-end quality assurance and service recovery functions to ensure consistent service excellence Drive process optimisation, operational efficiency, and continuous improvement initiatives Ensure compliance with governance frameworks, quality standards, and regulatory requirements Lead stakeholder engagement and client service excellence initiatives to enhance customer experience Analyse o...