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Quality Assurance Lead - Customer Experience & Coaching
Bank of the Philippine Islands (BPI)
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manila, Philippines
Location
manila
Posted
June 19, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
A leading financial institution is seeking a Quality Assurance Officer in Manila. The role involves monitoring and enhancing customer interactions handled by Sales Advisors, ensuring compliance and quality service. Responsibilities include implementing quality processes and conducting performance reviews. Candidates should have a Bachelor's degree, at least 1 year of experience in Quality standards, and strong communication and presentation skills. This position offers an opportunity to drive continuous improvement within the organization.
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