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Job Description
Description
:The opportunity
Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally.
Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).
How you’ll make an impact
You will handle the root cause analysis of product trouble: When product trouble occurs, information is collected from Troubleshooting team, Site service team, Engineering team, and others, and a root cause analysis is conducted.
You will support in the creation of investigation reports: Investigate the root cause of product trouble and prepare a customer report.
You will be reporting the root cause to custom...