Process Audit / Quality Assurance Executive (Domestic BPO Operations)

Location: Hitech City, Hyderabad (Near Metro Station)
Job Type: Full-Time
Experience Required: 5–7 Years

Job Summary
We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits, process audits, quality monitoring, compliance checks, and process improvement activities.

Key Responsibilities

• Conduct call audits and process audits for operations teams

• Monitor adherence to SOPs, compliance standards, and quality guidelines

• Identify process gaps and recommend corrective actions

• Prepare QA reports, audit reports, and documentation

• Coordinate with operations teams to improve process efficiency and quality

• Maintain audi...